Ward 37

Deploy Water Supply Department field team to Ward 37 to conduct door-to-door survey within 500m radius of reported area to identify exact nature of water issue (low pressure, timing, contamination, or leak) and document findings with GPS coordinates

Inspect distribution pipeline network in affected locality using pressure gauges at 5 checkpoints to identify pressure drops or valve malfunctions; replace up to 3 faulty gate valves if detected at ₹4000 each

Repair any identified pipeline leaks in Ward 37 locality, estimated 10 metres of minor pipeline repair work at ₹2500/metre using PMC-empaneled contractor

Flush and clean overhead storage tank serving the affected area (standard 50,000L ESR) to address any contamination or sediment buildup; sanitize with chlorination as per PMC protocol

Provide 2 emergency water tanker trips (6000L each) to affected households during repair period at ₹5000/trip to ensure uninterrupted supply

Update ward water supply schedule board at 2 key locations with accurate timing information; install complaint QR code sticker linking to PMC Sarathi portal for future reporting

Deploy Traffic Engineering Cell junior engineer to conduct 2-hour peak-time traffic survey at reported location in Ward 37 to identify specific bottleneck cause (signal timing, encroachment, or road geometry)

Re-time traffic signal cycle at identified junction to optimize green-phase allocation based on survey findings, standard rate ₹6000 per junction for 1 junction

Paint fresh road markings including stop lines, lane dividers, and pedestrian crossing at affected junction, approximately 50 sqm at ₹150/sqm

Station 1 traffic marshal for 5 days during peak hours (8-10 AM, 5-7 PM) to manage flow while residents adjust to new signal timing, at ₹2000/marshal/day

Clear any unauthorized vendor encroachments within 15 meters of junction using Anti-Encroachment Squad, document with photographs for compliance record

Deploy MSEDCL field technician to inspect distribution transformer, feeder lines, and junction boxes in the reported area of Ward 37 within 48 hours; document fault locations with GPS coordinates and photographs

Replace faulty fuses, tighten loose connections, and repair any damaged LT cables identified during inspection; procure materials from MSEDCL depot

Install 2 new LED streetlights at ₹4,000/pole in sections where outages correlate with damaged street-light infrastructure, using Street-Light Cell approved vendors

File formal complaint ticket with MSEDCL subdivision office attaching inspection report; request load balancing assessment for the affected feeder if voltage fluctuation detected

Conduct meter reading verification for 50 nearest connections to identify theft or illegal hookups causing load imbalance; disconnect unauthorized connections immediately